+91 7995 386 999
Replacement or refund is available only for quality and damage issues. Customers must report quality issues within 2 days and damage issues on the same day, accompanied by images. We kindly request that you inspect the package upon receipt.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. The package should be returned in 2-3 working days after order confirmation.
Several types of goods are exempt from being returned. We also do not accept products that are opened and used and products that show the message “This product may not be eligible for returns” in the product description page.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
The item is not in its original condition and is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be credited to the bank account or original payment source within 2-3 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopify@aditree.in.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopify@aditree.in and send your item to Flat no: 501, Aashirwad Apartments, Street no 3, Umanagar, Behind Lifestyle building, Begumpet, Hyderabad, Telangana, 500016.
Shipping
To return your product, you should mail your product to: Flat no: 501, Aashirwad Apartments, Street no 3, Umanagar, Behind Lifestyle building, Begumpet, Hyderabad, Telangana, IN 500016.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs. 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
No return; if the quantity is not good, then only we can take a return and a replacement as per the concern team checking.